Private home support · Ottawa West & surrounding communities
Support that feels personal
Pink Orchid Home Support
Care should be slowed down and person-centered — never rushed.
— Joanne
Thoughtful, dependable help that makes everyday life at home more comfortable — from personal care and companionship to meals, housekeeping and errands.
My mission at Pink Orchid Home Support is to help every person I care for live with dignity, comfort, and joy in the place they love most — home. With over 25 years of experience as a Personal Support Worker, I bring not only skilled hands but a caring heart to every visit, treating each client like family.
Care is personal. Joanne offers practical, respectful assistance based on each person’s routines, preferences and day-to-day needs.
Specialized support is also available for clients living with dementia, Alzheimer's, or Parkinson's.
You’ll always receive care from Joanne herself, with kindness, patience and respect for what matters most to you.
Respectful assistance with personal routines and daily comfort.
Friendly company, conversation and meaningful time together.
Help preparing familiar meals in the comfort of home.
A helping hand for a home that feels like home
Practical help with groceries and the everyday tasks on your list.
Care at a glance
Every person's needs are unique. Call today for a consultation, and together we'll design a care plan that's just right for you or your loved one.
Request a consultation
Share a few details about the support you’re looking for. Your request will be sent directly to Joanne.
Meet Joanne Ouellette
For over 25 years, caring for others has been my calling. As a Personal Support Worker in long-term care, retirement homes, and private homes — and as a Community Social Service Worker supporting families, children, and elders — I have had the privilege of looking after people at every stage of life.
My focus is simple: quality care, delivered with warmth. Everyone I care for is treated with dignity, patience, and genuine kindness — like family.
Whether you need a helping hand, a warm meal, or simply good company, I'm here to help make home the most comfortable place to be.
Care should feel different
After more than 25 years working in health care — in long-term care homes, retirement residences, and private homes — I have seen what the system does well, and where it falls short. Too often, care feels like a business: rushed visits, unfamiliar faces, and people treated like tasks on a list.
I started Pink Orchid Home Support because I believe care should feel different. It should feel like warmth. Like someone who knows your name, your stories, and how you take your tea. Like family.
This is personal for me. Every person I care for gets my full attention, my patience, and my heart — because that is what I would want for my own family.
“Care should be slowed down and person-centered — never rushed.”
— Joanne
A life devoted to care
For more than 25 years, care has taken me into long-term care homes, retirement residences, private homes, community programs, and northern communities — always with the same purpose: to help people feel safe, heard, and treated with dignity.
My years as a Personal Support Worker were shaped in long-term care at Stoneridge Manor in Carleton Place, Granitridge Manor in Stittsville, and Fairview Manor in Almonte. I also brought that care into retirement homes, private homes, and psychiatric and mental health care settings. Along the way, I earned my Personal Support Worker diploma from Algonquin College in Ottawa in 2007.
The work was always deeply personal: helping with daily living and personal care, preparing meals with dietary needs in mind, following care plans, supporting safe lifts and transfers, charting changes in physical and emotional well-being, and protecting fragile skin. It also meant being a steady, familiar presence through palliative care, mental health challenges, and specialized dementia, Alzheimer’s, and Parkinson’s care.
Wanting to support the whole person — and the families around them — led me back to Algonquin College, where I earned my Community Social Service Worker diploma in 2016. In Ottawa, I worked as a Child Care Worker and Instructor Therapist with Thinking in Pictures Educational Services, delivering ABA and IBI programming and life-skills support for children with developmental and behavioural challenges.
My journey later took me to Nunavut. As a Social Service Worker and Outreach Worker with Child and Family Services, I provided community outreach, crisis intervention, and case planning and management for children, youth, adults, and elders. I helped connect families with mental health, addiction, housing, and income supports.
At Arnarjuak Junior High School, I also served as a Child and Youth Facilitator — counselling young people, offering one-to-one life-skills coaching, and supporting suicide prevention and intervention, education, and goal planning.
Every setting has taught me something different, but the heart of the work has never changed: meet people where they are, take the time to listen, and care for them as you would your own family.
Local home support
Not sure if your neighbourhood is covered? Call Joanne to ask.
Before care begins, we complete a simple service agreement together so expectations are clear on both sides.
Pink Orchid Home Support
This Service Agreement ("Agreement") is made between:
Provider: Joanne Ouellette, operating as Pink Orchid Home Support
Phone: 613 809 1206 | Email: info@pinkorchidhomesupport.ca
The Provider agrees to furnish non-medical home support services, which may include: personal care (bathing, dressing, grooming, mobility assistance), companionship, meal preparation, light housekeeping, errands, and specialized support for clients living with dementia, Alzheimer's, or Parkinson's. Specific services and tasks will be agreed upon with the Client (or Client's representative) before care begins.
Services will be provided on the following schedule: Monday to Friday, 9:00 AM – 6:00 PM.
Any changes to the regular schedule will be arranged in advance by mutual agreement.
The hourly rate is $50.00 per hour. A minimum booking of 3 hours per visit applies. Payment is due (e.g., weekly/bi-weekly). Accepted payment methods: .
The Client agrees to provide at least 24 hours' notice to cancel or reschedule a visit. Visits cancelled with less than 24 hours' notice may be billed at the full scheduled rate.
The Client agrees to provide a safe working environment, disclose relevant health information and any changes in condition, and ensure the Provider has reasonable access to the home at scheduled times.
Joanne respects the privacy of everyone she supports. Anything learned while providing care will be treated discreetly and shared only when required by law or when the person receiving care gives written permission.
The Provider is a Personal Support Worker and does not provide medical or nursing services, administer medications, or perform regulated health procedures. Any medical concerns will be referred to the Client's physician or appropriate health professional.
The Provider carries professional liability insurance and will perform all services with reasonable skill and care.
This Agreement begins on and continues until terminated by either party with notice.
Provider:
Date:
Joanne Ouellette, Pink Orchid Home Support
Client (or representative):
Date:
Use these links to explore Pink Orchid Home Support or get in touch with Joanne directly.
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Let’s talk
Reach out to Joanne to talk about the kind of help you or a family member may need.